The 21st century can be termed as the “Era of Revolution” – an era where the fittest of the lot survived and the most adaptable of the lot prospered. The pandemic scenario has turned the world upside down and, in doing so, has given humanity ample time to contemplate what lies ahead. The most significant result of this contemplation has been the realization that humans might need oxygen to survive, but they need technology to sustain.
It seems like yesterday when there were countless debates about whether automation was designed to aid the human workforce or render them jobless. Even before we could come to a concrete conclusion regarding the impact of automation on the organization’s future, we already have a new terminology in the market known as hyperautomation. Let us now understand what is hyperautomation.
Definition Of Hyperautomation
Hyperautomation is a combination of different technologies to undertake end-to-end automation of an organization’s processes under a unified and intelligent system. Hyperautomation is an application of a mix of technologies like robotic process automation (RPA), intelligent business process management (IBPM) and artificial intelligence to streamline the various tasks performed by the organization. The term hyperautomation was first coined by research engine Gartner, which identified hyperautomation as one of the top 10 trends of 2020 and also predicted that adopting hyperautomation technologies will reduce as much as 69% of the manager’s workload by 2024.
Hyperautomation Technologies
Having discussed what hyperautomation means, let us now look at various hyperautomation technologies. Although it uses a complementary range of technologies, the two key components of hyperautomation are Robotic Process Automation (RPA) and Intelligent Business Process Management (IBPM).
1. Robotic Process Automation (RPA)
RPA is the use of computer software to reproduce tasks that are repetitive and follow a specific pattern, such as data entry and payment reconciliation. With RPA, it becomes easier to capture data and manipulate apps as humans would do. The use of RPA is limited to single tasks or quick processes that follow a pre-defined pattern which aids in reducing human intervention.
2. Intelligent Business Process Management (IPBM)
IPBM combines Business Process Management (BPM) with complementary technologies like Artificial Intelligence (AI) to assist businesses in dynamically automating end-to-end processes. IPBM allows for automation of a complete workflow, rather than focusing on a single task.
Besides the technologies mentioned above, hyperautomation also uses a host of other complementary technologies, the two most important being Artificial Intelligence (AI) and Machine Learning (ML).
Artificial Intelligence (AI) is the ability of a computer or software to replicate complex human actions, such as decision-making and problem-solving, with no human interference. The core purpose of AI is to develop software or bots that can think just like humans or imitate humans.
Machine Learning is the application of AI that allows the software to autonomously learn and improve with no need for programming. AI uses learning algorithms to learn and improve from previous experiences.
Benefits Of Hyperautomation
Hyperautomation can rule the industrial world with the plethora of benefits that it offers. Some of the most significant benefits of hyperautomation are:-
1. Boost In Productivity
Implementation of hyperautomation technologies will help in boosting the productivity of an organization, resulting in better efficiency. The time that was spent on mundane tasks can now be used in implementing innovative plans and maintaining better customer relations.
2. Hassle-Free Integration
Hyperautomation simplifies data sharing across multiple apps, which facilitates smoother and quicker data access, allowing a hassle-free integration across the various components of the organization.
3. Reduction In Errors
The key to building a successful business lies in the ability of an organization to minimize errors and provide high-quality service to its clients. Hyperautomation can help a great deal in achieving this goal by identifying even the smallest of errors and correcting them, thus maintaining the quality of service.
4. Instant Insights
Hyperautomation provides real-time analysis of a situation, which proves instrumental in providing accurate insights. This helps in reducing risks and optimizing the performance with minimal time wastage.
5. Improved Customer Engagement
Hyperautomation will reduce the time spent on mundane tasks, and the time thus saved can conduct customer satisfaction surveys to understand the needs of the clients better. The feedback of the customers thus received can be used in providing better service to the clients in the future.
Conclusion
Keeping in mind the host of benefits that hyperautomation has to offer, it would not be far-fetched to assume that hyperautomation will soon become the need of every organization that plans to become a market leader in the future. For any organization looking to boost its productivity and efficiency without compromising on the quality of services that it offers, hyperautomation is the key. It is not the capacity to ideate, but the constant effort to innovate that will ensure the success of an organization in the long run.
