Artificial Intelligence is progressing at an accelerated pace. Whether it is finance, transportation or healthcare, this technological revolution has taken almost every industry by storm.
AI is vast and powerful. So, even if you don’t believe the hype, you cannot question the impact of Artificial Intelligence on society completely.
The innovations in Artificial Intelligence have created great impact on human lives and societies in general. In some areas, it is already being used, and in some, it is slowly getting introduced.
Here are the top 5 areas where AI has the most impact on organizations and societies.
Impact of Artificial Intelligence on Society
Artificial Intelligence is a very hot subject today. Not only it has become an integral part of our businesses but also our personal lives. With its revolutionary innovations, AI has brought tremendous transitions in every sector today.
Customer Service in the World of AI
Customer service is one of the fastest moving industries driven by Artificial Intelligence.
Effective customer support is a crucial aspect for the success of any business. A recent study by Zendesk has found that around 62% of B2B and 42% of B2C customers have purchased more after experiencing good customer service from the companies.
AI driven customer service offers more spontaneous responses and is economical. From suggesting personalized offers to providing real-time support, AI has created a wide scope of intelligent assistance in customer service. This has enabled companies to offer a rich experience to their clients.
In order to automate and improve their customer service experience, more and more businesses today are taking advantage of Artificial Intelligence. With technologies like chatbots and AI enabled communication, customer service is experiencing a big revolution.
Understanding the specific customer needs and identifying relevant products is a big challenge of this industry. But Artificial Intelligence can solve this problem by predicting specific customer needs. It learns from their preferences, given contexts and previous chat history to understand and offer the relevant products while enabling quicker buying cycle.
Artificial Intelligence in the Job Market
Another big impact of artificial intelligence can be seen in the employment sector. AI and Machine Learning have enhanced workplaces by improving the productivity of resources. But, will AI take away our jobs? That’s a critical question many people are worried about. Like it or not, AI will gradually creep into your workplace. However, it won’t replace humans from the job field. Rather, Artificial Intelligence will create more jobs than it may destroy.
According to Gartner, AI will create 2.3 million new jobs while eliminating only 1.8 million, by 2020.
AI powered machines can perform the same work a human can, but with more accuracy and competence. So, in the future, we will witness AI technologies replacing the most laborious human tasks while eliminating the chances of human errors. But at the same time, it will create more job opportunities across newer directions.
Healthcare Redefined
The impact of Artificial Intelligence in healthcare is truly life-changing. The introduction of AI in healthcare is one of the biggest artificial intelligence benefits to society. This has helped the patients to get easy access to medical facilities, with increased efficiency and reduced cost.
From acute stroke care to drug research and discovery, AI is being used in almost every sector of healthcare. One area where it has brought most revolution is in detecting life-threatening diseases like cancers at an early stage. This technology uses pattern recognition to identify the risks with nearly perfect accuracy while enabling appropriate and timely decision making.
AI driven diagnosis and image analysis are helping the medical sector to achieve optimum results. Managing medical records and other historical data is another big sector where these technologies are being used extensively.
Also, when it comes to the development of artificial intelligence, the healthcare industry is leading the way. Public and private sector companies in this sector are investing a lot in research and development of AI technologies. According to a study, by 2021, the investment in the healthcare industry will reach $6.6 billion.
AI Powered Education System
Artificial Intelligence will be a game-changer for the education industry. It is gradually changing the way how a subject is taught and how the students learn. It is automating the basic administrative tasks like assessing homework and grading exams so that the institutions can focus more on teaching.
AI is empowering the teachers with smart tutoring systems so that they can summarize the lessons into smart study guides and offer quick feedback to their students.
Also, personalized learning techniques are being used to teach students. AI is helping the students to perform much better by offering personalized recommendations according to individual ability. From class assignments to final exams, AI customizes everything to offer the best possible assistance to all the students.
Autonomous Transportation
Transportation industry is greatly impacted by Artificial Intelligence. With companies like Uber, Google, and General Motors working really hard, the self-driving car is a reality now. Tesla is one of the market leaders who has achieved 300 million miles driven on autopilot mode.
Truck driving is amongst the deadliest of professions. Invention of fully electric truck is one of the big advantages of Artificial Intelligence which is working towards disrupting the trucking industry. From collecting garbage to freight transportation, these technologies can help in redefining multiple industries. With its new autonomous vehicle called ‘Semi’, Tesla is also working towards achieving optimum results.
The continuous improvement in the AI algorithms will ensure that driverless vehicles can operate safely and smoothly on the roads. Not only it will save a significant amount of time driving through city traffic, but will also reduce the cost of transportation to a great extent.
Conclusion
If we can overcome the few risks of Artificial Intelligence, this technological invention is positively contributing to the betterment of humankind. The extensive use of it will help in lowering the cost of goods and services, thus reducing the cost of living to a great extent. We look forward to seeing some major impact of Artificial Intelligence in different industries.
AI is changing the way societies work today and will keep doing so in the future too. With the continuous improvement in AI technology, we will have more solutions with increased efficiency that will save time while lowering cost. The future is not far behind when society will be completely dependent upon Artificial Intelligence.
